Refund Policy
ONE-TO-ONE SESSIONS
Booking Confirmation: Prepayment is required to secure your booking.
48-Hour Cancellation Policy:
Cancellations made more than 48 hours before the session will receive a full refund or can be rescheduled.
Cancellations within 48 to 24 hours will receive a 50% refund, or 50% carried forward to another session.
Cancellations less than 24 hours before the session are non-refundable.
No-Show Policy: Payment is forfeited for no-shows.
ONLINE COURSES
Before Course Access: Refunds are available if requested within 7 days of purchase and before accessing any materials.
After Course Access: No refunds are available once materials have been accessed.
Proof of Effort: If the course has been accessed but you are unsatisfied, you must: 1. Submit proof of completed work and 2. Be prepared to answer questions about the course content to prove the course has been completed.
Please schedule a call if you are applying for a refund to discuss the reasons for your request.
WORKSHOP & GROUP EVENTS
More than 14 Days Before Event: Full refund or option to transfer.
7–14 Days Before Event: 50% refund or option to transfer.
Less than 7 Days Before Event: No refunds, but you may transfer your space.
No-Show Policy: Payment is forfeited for no-shows.
RESIDENTIAL RETREATS
Deposits: Deposits are not refundable unless an event is cancelled by Naturally Ecstatic.
Cancellations by You: Refunds (minus deposit) are available if cancelled at least 30 days before the retreat.
Cancellations by Us: Full refund, including deposit, if cancelled by Naturally Ecstatic.
No-Show Policy: Payment is forfeited for no-shows.
Exceptional Circumstances
Refund requests outside this policy will be considered on a case-by-case basis.
How to Request a Refund
Please email breathe@naturally-ecstatic.com and include your name and the service(s)/course(s) you have purchased. Please also supply proof of engagement and reason for your refund request.
Changes to This Policy
Naturally Ecstatic reserves the right to modify this policy at any time. Updates will be posted on our website.
HOW TO CONTACT US
Email: breathe@naturally-ecstatic.com
Contact Page: www.naturally-ecstatic.com/contact
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